Shipping policy

SHIPPING POLICY


Shipping Timelines:
All orders are processed and shipped within 5 business days.

Shipping Notifications:
We will send email notifications at each stage of the shipping process. These notifications include:
  • Order Confirmation: Once you place your order, you will receive an email confirming your purchase.
  • Shipping Confirmation: As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to track the progress of your shipment.
  • Delivery Confirmation: When your order is delivered, a final notification will be sent to confirm the delivery.

Shipping Methods and Carriers:
We use reliable shipping carriers to ensure your fresh maple products arrive safely and on time. The choice of carrier depends on the size and weight of your order, as well as the shipping destination.

Shipping Costs:
Shipping costs are calculated based on the weight of your order and the shipping destination. These costs will be clearly displayed at checkout before you complete your purchase.

International Shipping:
At this time, we only offer shipping within the contiguous United States. We look forward to expanding our shipping options in the future.

Damaged or Lost Orders:
In the rare event that your order is damaged or lost during shipping, please contact us immediately. We will work with you and the shipping carrier to resolve the issue as quickly as possible.

Contact Us:
If you have any questions about your order or our shipping policy, please don't hesitate to contact us at info@vtsugarworks.com.

Thank you for choosing Laframboise Family Sugarworks for your maple products. We look forward to serving you!